LEGAL POLICIES
Effective Date: September 2026
YALLY OKO is committed to conducting business transparently, protecting customer information, and providing quality technology accessories and supplies. Our policies are designed to clearly explain our terms of sale, returns, refunds, delivery, privacy, and customer responsibilities.
1. Terms & Conditions
By purchasing products from YALLY OKO, customers agree to our applicable terms and conditions.
We provide accurate product descriptions, prices, specifications, and availability information to the best of our knowledge. Product prices and availability may change without prior notice before an order is confirmed.
Customers are responsible for providing accurate contact, delivery, and order information.
Under Nigeria's consumer-protection framework, businesses are expected to provide clear product information, disclose prices and material facts, and avoid misleading or deceptive representations.
2. Payment Policy
We accept the payment methods communicated by YALLY OKO at the time of purchase.
An order is considered confirmed when payment has been successfully received and the order has been accepted by YALLY OKO.
Customers should retain their receipts, payment confirmations, or order information as proof of purchase.
3. Return & Exchange Policy
Customers should inspect products upon delivery.
Where a product is defective, damaged, incorrect, or materially different from what was ordered, customers should contact us as soon as reasonably possible with their order details and, where appropriate, photographs or videos of the product.
Returns and exchanges will be handled in accordance with applicable Nigerian consumer-protection requirements. The FCCPC states that consumers have rights concerning returns, product quality, accurate information, and fair dealing.
Products returned should, where applicable, be in their original condition with packaging and accessories.
4. Refund Policy
Where a refund is applicable, YALLY OKO will communicate the refund process and applicable timeframe to the customer.
We will not use a blanket “NO REFUND UNDER ANY CIRCUMSTANCES” statement to remove rights that consumers have under applicable law. Nigerian consumer-protection rules provide for refunds in certain circumstances.
5. Delivery Policy
We aim to process and deliver orders within the timeframe communicated to the customer.
Delivery times may vary depending on location, courier availability, weather, public holidays, and other circumstances outside our reasonable control.
If a significant delivery delay occurs, we will communicate with the customer and provide an updated timeframe where possible.
6. Product Warranty
Where a product comes with a manufacturer's or seller's warranty, the applicable warranty terms will be communicated to the customer.
Warranty coverage may depend on the product and manufacturer.
Damage caused by misuse, physical damage, liquid exposure, unauthorized modification, incorrect use, or other exclusions specified by the applicable warranty may not be covered.
7. Privacy Policy
YALLY OKO may collect information necessary to process orders and provide customer service, such as:
- Name
- Phone number
- Delivery information
- Order details
- Payment/order confirmation information
- Customer communications
We will use customer information for legitimate business purposes such as processing orders, arranging delivery, providing support, and communicating about transactions.
We will take reasonable measures to protect personal information and will not sell customer personal information simply for commercial purposes.
Nigeria's Data Protection Act 2023 establishes requirements around the processing and protection of personal data, and NDPC guidance addresses privacy policies and transparency regarding data processing.
8. Customer Complaints
If you have a complaint about a product, order, payment, delivery, or service, please contact YALLY OKO first so that we can investigate and attempt to resolve the matter.
Customer Service:
📱 [Insert your official phone/WhatsApp number]
📧 [Insert your business email]
We aim to handle complaints fairly and promptly. The FCCPC also provides a mechanism through which consumers can escalate unresolved complaints.
9. Product Information & Advertising
YALLY OKO aims to ensure that advertising, product descriptions, prices, specifications, availability, and promotional information are accurate.
We will not knowingly provide misleading information about our products. Nigerian consumer-protection law requires factual and non-deceptive marketing.
10. Policy Changes
YALLY OKO may update these policies from time to time to reflect changes in our business, products, services, or applicable laws.
The latest version published by YALLY OKO will apply to future transactions.